CUSTOMER SERVICE REPRESENTATIVE

Job Details

Job Title:
CUSTOMER SERVICE REPRESENTATIVE
Job Type:
Fulltime
Location:
Lagos, and Port-Harcourt
Posted On:
Thursday 4th of January 2018

Job Description

Tasks

  • To attend to all customer's enquiries and sell competitive products.
  • Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
  • To deal with customers via telephone, Internet, e-mail and instant messaging.
  • To offer sales advice on products to customers
  • Build and maintain effective customer relationship
  • To strategically engage in active selling of products and close sales opportunities
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • First line interaction with customers.
  • Ensure customer's request/ concerns are attended, documented, and reported to management.
  • Create content and engaging ideas for online campaigns
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission
  • Maintain an orderly workflow according to priorities

Work Environment

The Job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.

Basic Job Requirements/Qualification:

Educational Qualification

  • Completed Tertiary Education (B.Sc, OND/HND e.t.c)
  • A high-performance academic track record (Added Advantage)

Skills

  • Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
  • Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
  • Must also have good knowledge of telephone and computer systems so they can use call centre systems efficiently
  • Knowledge of Zoho CRM
  • A good command of Zopim customer service
  • Proficient in Microsoft Office Word

Competencies

  • Personal capabilities which are critical to the production of quality outputs are:
  • Ability to work unsupervised or with supervision is important.
  • Good Looking (Female Preferably)
  • Presentable,
  • Ability to read and write
  • Accuracy and attention to detail
  • A dynamic person with excellent interpersonal and communication skills
  • Ability to use judgement and make decisions
  • Effective control of financial resources
  • Is a role model for the team
  • Good interpersonal skills
  • Ability to use initiative
  • Passion about web design
  • Team spirited
  • A Strong IT skill is a necessity.

Selection Criteria

Qualified candidates will be notified via emails and text messages.

For more information about the Safety Nigeria Recruitment, please always visit: careers.safetynigeria.com

Method of Application

Click on the "APPLY" button 

Deadline

Not specified

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